Privacy Policy - Oskaronline

1. Introduction

At oskaronline.com, we are firmly committed to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), the California Consumer Privacy Act (CCPA), and other applicable statutes. We endeavor to uphold the highest standards of privacy and transparency in all interactions with our users and customers.

2. Scope of Policy and Data Controller Role

This policy applies to all users and visitors of oskaronline.com and covers the personal information collected through our website, services, and interactions, whether online or offline. Oskaronline.com is the data controller in relation to any personal data collected via this website, determining the purposes and means of processing your personal information. If you have any questions regarding this policy or our data practices, please contact us at [email protected].

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a. Usage Data
Information automatically collected about your interactions with our services, such as browser type, IP address, timestamps, geolocation, access times, pages viewed, and session duration.

b. Account Data
Personal information collected when you create an account on oskaronline.com, including your full name, billing and shipping addresses, email address, and phone number.

c. Profile Data
Data collected from your use of our services and customization features, including product preferences, browsing behavior, order history, and saved items.

d. Communication Data
Records of communications with you, including customer support inquiries, feedback, email correspondence, and metadata associated with those interactions.

e. Technical Data
Device-related information such as your operating system, browser configuration, device identifiers, screen resolution, language preferences, and system settings.

f. Transaction Data
Information relating to purchases made on oskaronline.com, including order details, payment method (processed via secure third-party providers), delivery address, and tracking status.

g. Preference Data
Marketing preferences, interests selected by you, opt-in/opt-out statuses for newsletters, promotional content, and survey responses.

4. Legal Bases for Processing

We rely on the following lawful bases under GDPR for processing your data:

– Consent: Where you have provided explicit permission (e.g., for marketing communications or cookies).
– Contractual Necessity: To fulfill contractual obligations when you purchase goods or create an account.
– Legitimate Interests: To operate and improve our website, prevent fraud, secure our systems, personalize user experiences, and maintain customer relationships.
– Legal Obligation: Where processing is required under applicable law (such as tax or regulatory requirements).

Under CCPA, we may collect and disclose personal data for business purposes, as defined under California law.

5. Your Rights

Subject to applicable data protection laws, you have the following rights:

– Right of Access: Obtain information and a copy of your data we hold.
– Right to Rectification: Correct inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data, under certain conditions.
– Right to Restriction: Ask us to limit processing of your data.
– Right to Data Portability: Receive your data in a commonly used structured format and transmit to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at [email protected]. For California residents, we honor rights to know, delete, correct, opt-out of sale or sharing, and limit the use of sensitive data, in accordance with CCPA and CPRA provisions.

6. Security Measures

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

– End-to-end encryption for sensitive transmissions;
– Role-based access controls and authentication;
– Regular security training for staff;
– Firewalls and intrusion detection systems;
– Regular backups and secure data storage infrastructure.

We continuously monitor and update our security framework in response to current threats and industry best practices.

7. International Transfers

Data collected through oskaronline.com may be transferred to, stored in, or accessed from jurisdictions outside your country of residence. Where such transfers occur, we rely on approved Standard Contractual Clauses, adequacy decisions, or other legal mechanisms to ensure an equivalent level of data protection in accordance with GDPR Article 46 and CCPA safeguards.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by applicable law. Specific retention periods include:

– Account Data: retained for the duration of your account and up to 5 years after closure;
– Transaction Data: retained for 7 years for audit and tax compliance;
– Communication Data: retained for 2 years for support and quality purposes;
– Usage and Technical Data: retained for up to 24 months for analytics and security;
– Marketing Preferences: until you withdraw consent or opt out.

After applicable retention periods, all data is securely deleted or anonymized.

9. Cookie Policy

Oskaronline.com uses various cookies and similar technologies for website functionality, analytics, user preferences, and performance monitoring:

– Essential Cookies: Required for core website features such as account login and order processing.
– Functional Cookies: Enable enhanced personalization, saved preferences, and user settings.
– Analytics Cookies: Help us understand how users navigate the website, errors encountered, and behavioral trends.
– Performance Cookies: Measure site speed, responsiveness, and effectiveness of website features.

We do not use cookies that collect sensitive personal data without your consent.

10. Cookie Management and Compliance

You have the ability to control cookie preferences through our cookie consent tool available on oskaronline.com. You can accept or refuse specific cookie categories and change your settings at any time. In accordance with GDPR, cookies requiring consent are only activated after you provide clear opt-in. For CCPA compliance, we honor the “Do Not Sell or Share My Information” signal for California residents as applicable.

11. Children’s Privacy

Oskaronline.com does not knowingly collect, process, or store personal data from individuals under the age of 13. If we become aware that we have inadvertently gathered data from a child under 13, we will take immediate steps to delete such data. Parents or legal guardians who believe their child has submitted personal data may contact us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to amend this Privacy Policy as business operations and legal requirements evolve. Material changes will be communicated via our website or directly to your registered email where appropriate. We encourage users to periodically review this policy to remain informed about how we protect your data.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us at:

Email: [email protected]
Website: https://oskaronline.com

We are committed to full compliance with GDPR, CCPA, and other applicable data protection laws. If you believe your rights have been violated, we encourage you to contact us directly, and we will address your concerns in a timely manner.